Return Policy and Delivery Times
- Shipping time
- Delivery delay
To metropolitan France 48h (2 working days)
To Overseas 5 to 7 days
International 4 to 8 days
- Refunds
If 14 days have elapsed since the receipt of your purchase, we unfortunately can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it.
We will also inform you of our decision to approve or reject your refund request.
If your application is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days. In the event of a package being returned due to an incomplete address or lack of contact information (telephone), the order will be refunded upon receipt, delivery costs will be deducted from the refund amount.
- Trades
If in this case you wish to exchange it for a similar item, send us an e-mail to contact@cristaly.eu and we will send you the return address.
- Return
You will be responsible for paying your own shipping charges to return your item. Shipping costs are not refundable.
If you receive a refund, shipping costs will be deducted from it.
Depending on where you live, the time required to receive your exchanged product may vary.
We advise you to use a service that allows you to track the shipment or to subscribe to a delivery insurance.
We do not guarantee that we will receive the item you return to us.
